Customer Success Manager | Customer Care (m/f/d)
Job description
With our technology, we are reinventing the topic of brand implementation. As a fast-growing software company, we support brands in brand onboarding & training and brand optimisation. In short: we transform employees into brand fans. Our clientele already includes well-known brand companies such as Ratiopharm, Canada Life, N-ERGIE and ZEISS.
For our fast-growing team in Nuremberg, we are looking for you as Customer Success Manager (m/f/d) to provide individual support to our customers and to inspire their further development.
Our Values
Ambitious | Accelerative | Together | Undogmatic | Empowering | Playful
What awaits you
- IT start-up with a unique digital product and enormous growth opportunities
- Plenty of room for initiative, independence and responsibility
- Well-known customers who are a pleasure to work with
- Well-established team of people who are fun to work with
- Working location in a small office on the outskirts of Nuremberg’s old town
- Flexible working time models with a high percentage of home office
Your field of activity
- Contact person for all concerns of our customers
- Active support of existing and potential customers
- Continuous development of existing customers
- Introduction of our customers and their employees to our tool
- Joint planning of goals, milestones and goal achievement
- Monitoring of the most important activities and key figures for optimisation
- Independent handling of projects
Your profile
- You have already gained experience in customer contact
- You have very good communication skills in German and English
- You have a high degree of initiative as well as an independent, goal-oriented and structured way of working
- You have very good MS Office skills
- You are enthusiastic about digital topics and the latest IT technologies
- You ideally have a brand, marketing or HR background
- You have a positive mindset and bring customers to success
- You are ambitious and have a high level of team spirit
Time period
As of now or by arrangement
Job type
Full time or part time
APPLICATION
Please submit your application in PDF format.
CONTACT
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REPLY
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